Job Description
Receives andpromptly prepares customer orders for room service:
§ Accurately
records, pre-checks and picks-up room service orders.
§ Exhibits
complete knowledge of menu items and specifications including proper
preparation methods.
§ Stays
current with daily specials, new menu items, price changes, etc..
§ Serves
orders to customers in a prompt manner.
§ Rectifies
any customer dissatisfaction and/or reports it to the manager.
§ Clears
tables, using proper method to stack dishes, glassware and silverware.
§ Polishes
silverware, folds linen.
Creates 100%
guest satisfaction by providing the Yes I Can! experience through performance
that demonstrates the standards of, genuine hospitality and exceeding guest
expectations
§ Gives
personal attention, takes personal responsibility and uses teamwork when
providing guest service
§ Listens, apologizes
with empathy, finds a solution a...