Job Description
Responsibilities
- Assign room according to guest request and preferences
- Pre-register designated guests.
- Organize and coordinate check-in / pre-registration procedure for arriving groups.
- Review/ track/ accommodate requests for room / check-out changes when possible.
- Coordinate room moves and communicate it to amenity coordinator and CID team.
- Communicate status to appropriate team members.
- Confirm reservations and cancellations.
- Review out-of-order and out-of-service rooms daily.
- Generate Engineering reports to follow up on Out of Service rooms.
- Coordinate with Engineering team in assigning plan preventive maintenance rooms.
- Follow up queue rooms and ensure procedure of placing rooms on queue are adhered by the team.
- Allocate showrooms for day use.
- File guest paperwork or documentation.
- Set up / process all guest check-ins/check-outs. ...