Job Description
POSITION SUMMARY
The Rooms Division Assistant at Hilton Garden Inn and Homewood Suites, located at 3939 Ocean Bluff Ave, San Diego, CA 92130, plays a key leadership role in overseeing front desk, housekeeping, and engineering operations. This position is responsible for fostering a proactive, welcoming, and efficient service environment, while mentoring and guiding the front desk team to enhance guest satisfaction. The assistant rooms division manager also collaborates with other departments to ensure seamless operations and uphold the highest standards of service excellence.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Guest Experience Management:
- Provide a warm welcome and ensure every guest has an enjoyable and memorable experience.
- Analyze guest feedback and implement improvements in service quality, including resolving escalated guest issues promptly.
- Maintain a clean and safe workspace while ensuring that all guest needs are met, and e...