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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Duties:
- Rooms Division Leadership: Oversee the daily operations of Front Office, Housekeeping, Guest Relations, and Night Audit departments.
- Ensure smooth and efficient operations across all Rooms Division functions to deliver exceptional guest service and operational excellence.
- Lead, mentor, and develop departmental teams to maintain high levels of engagement, accountability, and service standards.
- Foster a culture of care, teamwork, and service excellence across the department.
Guest Experience & Service Excellence:
- Ensure all guest interactions meet or exceed 5* luxury service standards.
- Actively monitor guest satisfaction through feedback platforms, direct engagement, and service recovery processes.
- Ensure special recognition and personalized service for VIP, repeat, and long-stay guests.
- Proactively resolve guest concerns and implement service recovery strategies wher...