Job Description
As a Royal Service Agent you will be the voice of the hotel responsible for handling all internal and external calls with efficiency professionalism and warmth. You will ensure guest requests are accurately recorded followed up and delivered promptly creating a seamless and personalized experience.
Key Responsibilities
- Answer all incoming calls promptly courteously and professionally following hotel standards.
- Handle guest inquiries requests wake-up calls and complaints efficiently ensuring proper follow-up.
- Coordinate with other departments to ensure guest needs are met in a timely manner.
- Maintain accurate records of calls requests and incidents.
- Promote hotel services facilities and loyalty programs during calls.
- Monitor and respond to emergency calls and situations following the hotels safety procedures.
- Update guest profiles and preferences in the system to ensure personalized service. ...