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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
RQ11167 - Int. Systems Administrator/Operations Support Specialist
10-month contract - possible extension
ONSITE 5 days - 222 Jarvis St
Must Haves:
- Identify and provide solutions to complex application development problems.
- Experience solving issues with contact center solutions including AWS products such as Amazon Connect (primary), ComputerTalk (Icebar application-secondary), and NICE - workforce management applications (nice to have)
- Ability to acquire knowledge of program area, IT Systems and business environment.
- Perform software upgrades, apply patches, and provide customer interface to ensure requested changes are implemented, monitor computer workload trends and make adjustments to ensure optimum utilization of computer resources.
- Strong communication
Nice to have:
- Knowledge or gain knowledge in the Public Sector / OPS IT Service Management framework.
- Open to...