Job Description
RQ11167/RQ11168 - Int. Systems Administrator/Operations Support Specialist
2 openings – 2 submissions
10‑month contract – possible extension
ONSITE 5 days – 222 Jarvis St
Must Haves:
- Identify and provide solutions to complex application development problems.
- Experience solving issues with contact center solutions including AWS products such as Amazon Connect (primary), ComputerTalk (Icebar application – secondary), and NICE - workforce management applications (nice to have).
- Ability to acquire knowledge of program area, IT Systems and business environment.
- Perform software upgrades, apply patches, and provide customer interface to ensure requested changes are implemented, monitor computer workload trends and make adjustments to ensure optimum utilization of computer resources.
- Strong communication.
Nice to have:
- Knowledge or gain knowledge in the Public Sector...