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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
MUST HAVES
- Knowledge and experience with the following Fixing Long-Term Act 2021, Digital Service Standard, Ontario Design System, Service Design Playbook.
- Conducting comprehensive user research with relevant end‑user groups, as per Service Design Playbook (e.g., interviews, card sorting, empathy mapping).
- Demonstrated strong interpersonal, verbal, and written communication, and presentation skills.
- Applying re‑engineering/lean concepts to promote business improvements through alternative, cost‑effective service delivery approaches.
- Highly proficient using MS Office products and collaborative tools such as Miro.
Experience and Skill Set Requirements
Public Sector Experience
- 5+ years of experience working in the healthcare industry, specifically in maintaining and supporting systems such as Long‑Term Care, Electronic Medical Records (EMRs), Hospital Information Systems (HISs), Clinica...