Job Description
Ministry of Public and Business Service Delivery and Procurement
Health Services Cluster
5700 Yonge St. Toronto
Start Date:
End Date:
Requisition Closing Date: , 12:00 p.m.
MUST HAVES
- Salesforce & SaaS Platform Knowledge
- Experience supporting Salesforce-based applications
- Familiarity with Salesforce ecosystem (objects, workflows, flows, permissions, reports, dashboards)
- Incident & Ticket Management
- Demonstrated ability to:
- Manage ticket queues and SLAs
- Prioritize incidents based on impact/urgency
- Escalate appropriately while ensuring closure quality
- Maintains clear, searchable knowledge base entries
- Customer Support & Service Orientation
- Proven experience providing end-user support in a SaaS environment
- Strong customer-first mindset
- Ability to manage high-pressure situations and user expectations