Job Description
Job Description:
Job Summary
The Level 2 Support Engineer for Web Applications is responsible for troubleshooting, diagnosing, and resolving issues related to web-based software platforms. They serve as the escalation point for Level 1 support and work closely with development, QA, and infrastructure teams to ensure system stability and customer satisfaction.
Key Responsibilities
Issue Investigation & Resolution
Handle escalated tickets from Level 1 support (L1) involving functional or technical issues in web applications.
Reproduce issues in test/staging environments to identify bugs or misconfigurations.
Conduct detailed log analysis, SQL/database checks, and API validation.
Incident Management
Classify and prioritize incidents based on severity and business impact.
Escalate unresolved...