Job Description
Brief Description
The Study Project Lead will lead client support of the Randomization and Trial Supply Management (RTSM) application after clinical study go‑live. The Support Project Lead is responsible for the following:
Customer Support
- Primary contact for clinical study sponsor after study go‑live as the expert in 4G Clinical’s Prancer RTSM® application, responsible for the client’s overall support experience.
- Manage sponsor emails, providing support for troubleshooting and requests.
- Provide timely and professional responses to sponsor requests; proactively provide status updates to ensure stakeholders are informed.
- Lead client support meetings to discuss study RTSM health and open requests.
- Provide training and guidance on the use of the application.
- Primary liaison with Client Directors for support, providing updates on sponsor and study health.