Job Description
*** This role is only for applicants based in Portugal***
Are you looking to advance your career within a diverse, vibrant hub in Lisbon? We are seeking motivated Russian-speaking Customer Support Representatives to join an international team dedicated to a major global social media platform. In this position, you will serve as the primary contact for users, helping to maintain a secure, helpful, and highly connected online community.
Your Everyday Responsibilities
- Customer Care: Deliver top-tier support to Russian-speaking users through email and chat channels, handling inquiries about account access, security, and general site functionality.
- Issue Resolution: Diagnose and resolve technical glitches to guarantee a smooth user experience.
- Community Safety: Educate users on platform policies and community guidelines to promote a constructive digital atmosphere. ...