Job Description
*** This role is only for applicants based in Portugal***
Looking to grow your professional footprint in Lisbon's thriving corporate hub? We are recruiting engaging Russian-speaking Support Specialists to represent a household-name social media network. You will be the front-line contact for the platform's global user base, working alongside an international team to ensure a safe, welcoming, and functional online ecosystem.
Core Duties
- Inbound Assistance: Resolve account recovery, profile security, and feature-related queries for Russian-speaking members via email and live chat.
- Technical Troubleshooting: Identify system bugs and user errors, guiding customers toward quick solutions.
- Policy Enforcement: Uphold platform integrity by educating users on community standards and reporting violations.
- Performance Excellence: Meet daily operationa...