Job Description
Type: Full-time | Rotational shifts | Paid training
Start Date: 06/04 or 20/04
Role Overview
We are seeking a Russian-speaking Operations Customer Expert to join a global tech support team. You will provide post-sales support and troubleshooting for advertisers, helping them optimize campaigns on social media platforms. This role requires strong problem-solving skills, technical knowledge, and excellent communication in a fast-paced, multilingual environment.
Key Responsibilities
- Support advertisers via phone, chat, and email in Russian and English.
- Resolve technical issues, manage accounts, and guide clients on platform tools and features.
- Provide pre- and post-sales support to ensure a seamless customer experience.
- Identify recurring challenges and suggest improvements.
- Collaborate with a multil...