Job Description
Brief Description
Reporting to the Manager – IT Networks, the Network Administrator will be providing technical expertise, design and support to Safaricom in the field of Call Center, local and wide area network administration.
Responsibilities
- Advises on the communications requirements of installed and planned networked information systems.
- Carries out surveys to establish network connection requirements.
- Maintain system standards and procedures on network related issues and technically enforce the same.
- Working with the Digital Engineering team on providing various cloud solutions and integrations.
- Implementation, Configuration and support of the Safaricom voice platforms including the contact center and Cisco Call Manager.
- Monitors, administers and maintains network security, countermeasures for availability and safety.
- Liaise with other departments to deliver cross team projects and harmonized...