Safer Gambling Analyst – Remote

Hire Resolve’s client is urgently seeking the expertise of a Safer Gambling Analyst for a fully remote position.

Responsibilities

• Communicating with customers via email, chat, or phone who may be at risk of or experiencing gambling-related harm, and taking appropriate action based on current legislation and procedures.
• Maintaining and improving internal policies and procedures designed to prevent gambling-related harm.
• Handling escalations and inquiries from the Player Success Team concerning operational compliance processes and cases.
• Monitoring customer communication channels and inboxes related to operational compliance to ensure service level agreements (SLAs) are met and the user experience is smooth.
• Managing customer complaint cases during their shift.
• Analysing customer accounts for Safer Gambling and Anti-Financial Crime concerns, identified through internal reporting or Player Success interactions...