Job Description
On-site - Cavite 3-5 Yrs Exp Bachelor Full-time
DUTIES
- Effectively work with multiple accounts, serving as the main point of contact for clients on project concerns & needs.
- Ensure timely and successful delivery of solutions/recommendations according to the customer's needs.
- Continuously build and strengthen client relationships to achieve long-term partnerships.
- Handle customer inquiries and requests promptly.
- Maintain accurate client records, keeping track of any contract updates and renewals.
- Develop a thorough understanding of our service offerings and client needs to better upsell and create project recommendations to clients.
- Actively participate in regular meetings with team members to review project progress and explore improvement opportunities.
- Generate progress reports as required by clients and senior leadership.
- Forecast and track account metrics and KPI/KRA. ...