Job Description
About you
The Sales & Operations Manager provides leadership, support and guidance to the operations team. Oversees all aspects of Property Management in accordance with companies’ mission statement, including maximization of financial performance, guest satisfaction and team member development within established quality standards.
Functions as the leader of the hotel’s segmented sales effort (e.g., group, transient, association, corporate, etc.) and responsible for implementing the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and associate satisfaction. Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of hotel sales objectives.
The Hotel Manager has full accountability for budgeting and financial management, planning, organising and directing all building services.