💼 Full-Time Position

Sales and Service Support Assistant Manager, Singapore Changi Airport

🏢
Hermès
📍 changi, east region, Singapore
📍
Location
changi, Singapore
📅
Posted
June 29, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

MAIN DUTIES
  • Back Office Customer Service Management
    • Management and follow-up of Customer Requests and reservations
      • Product search: contacting other stores to request for transfers
      • Customer contact: updates on the customer’s requests
    • Management and follow-up of after‑sales process
      • Manage the full back‑office cycle of Hermes Care files for all kinds of aftersales requests (local, warehouse in France, for all kind of products)
      • Preparing aftersales parcels to be handed over to the stock team for shipping
      • Interface with clients to validate quotations and keep them informed on status updates
      • Note: product collection from the customer and remittance to the customer is done by sales teams
    • Remote Sales / Phone Orders Management
      • Product collection and isolation (in case of deferred shipment request)
      • Sales registration, following the pro...