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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Responsibilities
- Responsible to serve smaller- and mid‑sized customers through digital & voice channels (Core Accounts)
- Proactively pursue potential leads within our Core customer segment, to turn attractive leads into opportunities and close the business where beneficial for Hapag‑Lloyd
- Handle incoming Sales related requests received by Core customers
- Guide customers and help navigate our online solutions
- React to ad‑hoc initiatives (e.g., fill a certain vessel/upsell specific product)
- Proactively reach out to core customers via phone/mail based on direction set by Area strategy
- Answer incoming Sales related telephone calls (via Contact Center)
- Handle Sales related customer request (via Salesforce Case Management)
- Work on leads & opportunities of local Core Customers in Salesforce
- Prepare, conduct and follow‑up calls
- Promote usage of self‑service tools & digital pr...