Job Description
Responsibilities Responsible to serve smaller- and mid‑sized customers through digital & voice channels (Core Accounts) Proactively pursue potential leads within our Core customer segment, to turn attractive leads into opportunities and close the business where beneficial for Hapag‑Lloyd Handle incoming Sales related requests received by Core customers Guide customers and help navigate our online solutions React to ad‑hoc initiatives (e.g., fill a certain vessel/upsell specific product) Proactively reach out to core customers via phone/mail based on direction set by Area strategy Answer incoming Sales related telephone calls (via Contact Center) Handle Sales related customer request (via Salesforce Case Management) Work on leads & opportunities of local Core Customers in Salesforce Prepare, conduct and follow‑up calls Promote usage of self‑service tools & digital products of Hapag‑Lloyd to our customers Handle quotation requests from Core Customers – when of interest to Hapag‑Lloyd and...