Job Description
Sales Consultant (Waterfall)
The Sales Consultant is responsible for delivering exceptional customer experience at the cellular kiosk, driving sales of Vodacom products, Easy2Own devices, and SIM cards, and ensuring accurate daily, weekly, and monthly sales reporting to company
Greeting all customers to enter the kiosk and provide friendly, professional assistance.
Deliver excellent customer service, understanding and addressing customer needs.
Demonstrate comprehensive knowledge of Vodacom prepaid deals, promotions, and the Easy2Own platform.
Assist customers with the RICA process, ensuring all legal requirements are completed accurately.
Guide customers through the Easy2Own device purchasing process, including setup and activation.
Provide after-sales support, addressing customer queries and resolving issues efficiently.
Maintain organized repair logs, communicate with customers about repair progress, and follow up as required.
Process t...