Job Description
Responsibilities
- Manage customer inquiries received through email, fax, phone, letters, or other communication channels.
- Provide customers with information on product availability, delivery schedules, and delivery locations.
- Ensure accurate and timely processing of customer orders.
- Prepare supporting documentation, input orders into the company’s system, and monitor order status.
- Handle special orders for out-of-stock or non-standard items and coordinate with the supply chain and warehouse teams to update customers upon availability.
- Maintain correspondence records, manage shipping and delivery documentation, and handle LC negotiations with banks.
- Prepare sales meeting materials, track sales records, and participate in sales meetings.
- Collaborate with other departments, such as the technical team, to resolve product or technical inquiries.
- Coordinate with the accounts department on payments...