Job Description
Responsibilities
- Respond to customer inquiries and complaints, ensuring long-term solutions.
- Own service projects from PO confirmation; assign tasks to internal engineers or external vendors.
- Coordinate with Sales and Service Engineers to secure spare parts and prevent delays.
- Develop and manage daily service schedules to meet customer deadlines.
- Ensure timely, high-quality job execution per customer specifications.
- Represent the company professionally, upholding safety, quality, and service standards.
- Review service reports and provide actionable feedback for continuous improvement.
- Partner with Sales and Finance to ensure accurate invoicing aligned with profitability goals.
- Ensure full compliance with export guidelines and industry regulations.
- Familiarity or basic understanding of ECDIS, Satellite, AIS or Radar systems. (Navy/Deck Cadet welcomed...