Job Description
Reporting directly to the Customer Service Manager. The Sales/Customer Support Specialist will help the administration in building and maintaining a strong relationship with their clients and prospective clients in all lines of business. He/She will also handle administrative duties such as managing customer accounts, providing high-quality customer service, facilitating troubleshooting and managing sales leads in all lines of business.
- Provides customer service and troubleshooting assistance on behalf of the sales team.
- Answers prospect inquiries to ensure satisfaction.
- Manages customer accounts in an organized manner.
- Manages the onboarding of new customers.
- Liaise with all departments to ensure the smooth onboarding process.
- Provides support to Onboarding and At-Risk accounts as determined by the sales team.
- Supporting the sales team in pricing, preparing quotations and estimates for contract
negotiations, s...