Job Description
Generative AI Content & YouTube Advertising Specialist
Location: On-site
Employment Type: Full-time
Experience Required: 3-5 Years
Company: Skylight Codeworks
Job Description
Key Responsibilities
- Proactive Resolution: Use predictive analytics to identify potential customer issues before they escape escalation (e.g., detecting shipping delays and reaching out first).
- Human-AI Collaboration: Act as the Human-in-the-Loop, taking over complex, high-emotion queries transitioned from our Agentic AI bots.
- Contextual Personalization: Utilize real-time sentiment analysis and historical data to tailor every interaction, ensuring customers never have to repeat their history.
- Revenue Advocacy: Identify moments of truth during interactions to recommend relevant upgrades or services (upselling/cross-selling) that add genuine value.
- Voice of Customer (Vo...