Job Description
Our client Popular Group of Companies is looking for Sales Executive in Lahore.
Key Responsibilities
- Proactive Resolution: Use predictive analytics to identify potential customer issues before they escape (e.g., detecting shipping delays and reaching out first).
- Human-AI Collaboration: Act as the Human-in-the-Loop, taking over complex, high-emotion queries transitioned from our Agentic AI bots.
- Contextual Personalization: Utilise real-time sentiment analysis and historical data to tailor every interaction, ensuring customers never have to repeat their history.
- Revenue Advocacy: Identify moments of truth during interactions to recommend relevant upgrades or services that add genuine value.
- Voice of Customer (VoC) Reporting: Translate daily customer friction points into actionable data for our Product and Marketing teams.