Job Description
Customer Experience & Sales
- Welcome and assist walk-in customers professionally.
- Understand customer requirements and recommend suitable coffee equipment and brewing solutions.
- Demonstrate coffee machines, grinders, brewers, and accessories to customers.
- Maintain strong product knowledge across all coffee equipment and accessories.
- Build customer relationships to encourage repeat purchases and loyalty.
Cross-Selling & Upselling
- Suggest products such as grinders, brewing tools, filters, scales, beans, cleaning kits, and accessories along with machine sales.
- Increase average bill value through effective product recommendations.
- Educate customers about brewing methods and maintenance requirements.
Inventory & Store Operations
- Assist in inventory management and stock monitoring.
- Track inward and outw...