Job Description
Job Description
Main Duties and Responsibilities
- Deliver an exceptional experience to every prospect, member and guest ensuring every interaction is utilised as a sales and retention opportunity.
- Proactively drive membership sales, renewals, upgrades, and secondary spend including food & beverage, retail and fitness product sales.
- Convert enquiries into memberships through confident objection handling, needs based selling and effective follow up.
- Support member retention by building strong relationships, identifying at risk members, and recommending relevant products and services to enhance member experience and results.
- Conduct tailored tours of the Gym linked to the individual’s specific goals and upselling based on matching their needs to our facilities and services offered.
- Consistently achieve and exceed individual and club KPIs
- Be a competent key holder of the club when required, ensuring ...