Job Description
Overview
On-site - Cebu | 1-3 Yrs Exp | Bachelor | Full-time
Job Description
Location: Cebu (Onsite)
Responsibilities
- Conduct one-on-one coaching sessions with sales agents, focusing on closing techniques, objection handling, and script adherence.
- Collaborate with Sales Managers and Team Leaders to align coaching priorities with overall business goals.
- Ensure compliance with client-approved scripts, legal disclosures, and quality standards.
- Monitor, review, and analyze daily and weekly performance reports to identify strengths, gaps, and opportunities for improvement.
Qualifications
- Minimum 1 year of experience in coaching or leading a sales team (preferably in a call center/BPO environment).
- Open to candidates with backgrounds as coaches, trainers, or team leaders.
- Skilled in coaching bottom, mid, and top performers.
- Experience in handling KPIs ...