Job Description
This role is responsible for being the enhanced support for large IT customers in India for Exam Voucher transactions. This role is responsible for working with internal teams and systems to ensure orders are being processed and invoiced in a timely manner. This role is also responsible for working with customers to setup accounts, respond to questions/concerns, monitor key order metrics, and complete some accounting monitoring activities.
Key Responsibilities:
Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience
Provide troubleshooting assistance for customer orders, account statuses and relevant problems
Setup outbound meetings with clients to review questions and issues
Coordinate product and system demos with customers
Act as support bridge between local customers and global support teams