Sales Operations Manager

Key responsibilities for the role

Ownership of the Order-to-Cash Process

Own and manage the end-to-end Order-to-Cash process, delivering agreed KPI targets via offshore support resources

Act as the primary Sales Ops stakeholder for the Order-to-Cash phase, including ownership of the Revenue Blocker Summary and issue escalation

Partner with Deployment, Supply Chain, GSS, and Account Management to ensure accurate fulfilment, billing, and cash outcomes

Revenue Assurance, Fulfilment & Billing Accuracy

Ensure sales order data accuracy, including fulfilment dates, warehouse data, and pricing, to support supply chain and deployment activities

Collaborate with Deployment Managers and Account Managers to ensure ordered solutions are delivered as sold and revenue is billed correctly

Manage order changes outside Frozen Zone timings and escalate inventory-impacting updates to Supply Chain

Data, Reporting & Busine...