Job Description
Sales Operations Supervisor
Objective: To supervise the development of the phone agents within their team, assuring the compliance of the performance and quality indicators established by the client.
Main Activities:
- Elaborate weekly productivity reports.
- Take escalation calls according to the line of business being supervised.
- Monitor and audit calls for the correct follow-up of the procedures and guideline established by the client.
- Coordinating calibration sessions with the phone agents while listening to calls and sharing the best practices.
- Providing weekly feedback (or according to the necessity) to the agents under their management about the areas of opportunity or the compliance of the procedures.
- Providing follow-up to the permits, me...