Job Description
Essential duties
Team Leader Duties
• Lead, coach, and develop the Sales Support & Operations team to achieve productivity, quality, and service-level targets
• Manage workload allocation, priorities, and coverage to support sales cycles and reporting deadlines
• Conduct regular performance reviews, coaching sessions, and skills development activities
• Manage unplanned absences, assist in planning scheduled leaves and facilitating necessary coverage
• Provide necessary organisational information to team
• Collate organisational data and produce reports in agreement with the Head of Transaction Services
Sales Support & Operations
• Oversee end-to-end sales support activities including:
o Sales quotation/ oppportunity and order validation
o Contract and documentation support
o Billing readiness and handover to Finance/Billing teams
• Provide end to end Sales Support & Operations ownership for the Device as a Service (...