Job Description
At Cydcor, we’re committed to delivering top-quality experiences for our clients and customers. As a Sales Quality & AI Systems Specialist, you’ll play a critical role in measuring and improving sales quality across field sales offices. This position is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and wants to make a direct impact on both customer satisfaction and field sales performance. We’re also evolving how we work, so if you have a curious, tech-forward mindset and a drive to find smarter ways of doing things, you’ll fit right in.
What You’ll Do
- Handle customer escalations by documenting, researching, and resolving issues within service-level agreements
- Engage with escalated customers, de-escalating tense situations, and driving positive resolutions
- Analyze reporting to identify emerging sales quality issues and recommend proactive solutions
- Ensure best practices and pr...