Job Description
Description We are looking for a detail-oriented audit specialist to support sales quality review activities within the health insurance industry. This long-term contract position focuses on evaluating call handling quality, reinforcing compliance standards, and helping improve agent performance through clear and constructive feedback. The ideal candidate is comfortable working independently in a remote setting, maintains strong accuracy, and can manage production expectations in a fast-moving environment.
Responsibilities:
• Review sales interactions against established quality and compliance standards to identify gaps and areas for improvement.
• Deliver timely, actionable feedback that helps reduce risk and supports consistent performance across agent teams.
• Evaluate whether representatives are using approved tools, scripts, and reference materials appropriately during customer conversations.
• Follow defined audit procedures, documentation practices, and oper...
Responsibilities:
• Review sales interactions against established quality and compliance standards to identify gaps and areas for improvement.
• Deliver timely, actionable feedback that helps reduce risk and supports consistent performance across agent teams.
• Evaluate whether representatives are using approved tools, scripts, and reference materials appropriately during customer conversations.
• Follow defined audit procedures, documentation practices, and oper...