Sales & Service Centre Team Lead — Quality, SLA & Coaching

A leading service center in Germiston is seeking a professional to oversee the sales and service center's operations. This role requires a strong customer service focus and 12 months of relevant experience in the tyre industry or a similar environment. Responsibilities include ensuring the center meets established quality standards and SLA levels for inbound interactions. Ideal candidates will have strong problem-solving abilities, excellent communication skills, and a good grasp of customer relationship management systems.
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