Job Description
PURPOSE OF JOB
Responsible for overseeing that the sales and service center meets the established standards of quality, service and SLA levels on all inbound interactions.
MINIMUM REQUIREMENTS/QUALIFICATIONS AND EXPERIENCE
- matric certificate
- tyre industry experience of 12 months essential
- quality assurance experience in a sales and service center environment of 12 months essential
- intermediate Microsoft office skills
- a natural aptitude for mathematics and statistics
- attention to detail
- problem solving abilities
- excellent written and verbal communication skills and business acumen
- customer centric attitude
- negotiation skills
- back office and billing systems knowledge is advantageous
- willingness to adapt to an ever changing environment
- copes well under pressure
- good time keeping
- fully competent on the below syst...