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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Duties and Responsibilities
- Lead Qualification: Promptly contact all leads generated from digital and social media channels (e.g., website forms, social media inquiries, online advertising campaigns).
- Timely Response: Respond to customer inquiries within the established service level agreement (SLA) timeframe.
- Needs Assessment: Conduct thorough needs assessments to understand customer requirements and identify potential solutions.
- Product/Service Knowledge: Maintain a comprehensive understanding of the company's products and services, including features, benefits, and pricing.
- Sales Conversion: Utilize effective sales techniques to convert qualified leads into paying customers.
- Objection Handling: Address customer concerns and objections in a professional and persuasive manner.
- CRM Management: Accurately record all customer interactions and lead status updat...