Job Description
Mô tả công việc: Chi tiết công việc:
This role leads a small inbound sales team and directly contributes to closing high-value orders.
Ideal for Senior CS Agents, Telesales Specialists, or Junior Supervisors ready to step into a revenue ownership role.
Responsibilities
Revenue Conversion
This role leads a small inbound sales team and directly contributes to closing high-value orders.
Ideal for Senior CS Agents, Telesales Specialists, or Junior Supervisors ready to step into a revenue ownership role.
Responsibilities
Revenue Conversion
- OwnDraft → Confirm conversion rateand CS channel revenue performance.
- Coach the team onsales scripts, follow-ups, objection handling, and upsell opportunities.
- Personally handlehigh-value or complex casesduring peak hours.
- Ensure revenue growth aligns withoperational capacity and delivery SLA.
- Lead dailyinbound sales operationsand allocate workload effectively.
- Monitor key KPIs:conversion rate, revenue per agent, response time, order accu...