Job Description
Job Title: Team Leader, Operations
Minimum Hiring Requirements
- 1 year BPO Voice Sales Background (Upselling, cross-selling, any sales experience)
- Amenable to join as soon as possible
Job Description:
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.
Essential Functions/Core Responsibilities
- Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirement
- Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
- Identify per...