Job Description
Join FPS Innovation Labs as a Sales Trainer and help build the next generation of high‑performing sales teams.
Overview
FPS Innovation Labs is a globally‑present performance‑based solutions organization dedicated to culture, employee growth, and breakthrough client results. As a Sales Trainer, you will develop and deliver training programs that enhance sales effectiveness and customer service skills across our multi‑location workforce.
Responsibilities
- Handle FST, PST, including nesting classes.
- Conduct coaching sessions with agents to evaluate skills and behavior gaps.
- Collaborate with Recruitment, People & Culture, and Operations to schedule and manage new hire classes.
- Submit post‑class reports and endorse agents for progression.
- Record observations for each trainee to provide recommendations and endorsements.
- Deliver all types of training related to customer service, sales, and...