💼 Full-Time Position

Salesforce Architect

🏢
DCV Technologies
📍 glasgow, scotland, United-Kingdom
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Location
glasgow, United-Kingdom
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Posted
May 23, 2026
⏰
Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Salesforce Voice & CCaaS Cloud Architect

Contract | UK (Glasgow preferred) | Hybrid

We're hiring an experienced Salesforce Voice & CCaaS Cloud Architect to lead the design and integration of enterprise contact centre solutions using Salesforce Service Cloud Voice and Amazon Connect.

This is a high-impact contract opportunity focused on cloud contact centre transformation, omnichannel customer experience and enterprise telephony integration within a complex environment.

Key Skills & Experience

  • Salesforce Service Cloud Voice architecture
  • Amazon Connect solution design
  • CCaaS and Contact Centre transformation
  • BYOT (Bring Your Own Telephony)
  • CTI integration and Omni-Channel routing
  • AWS services including Lambda, API Gateway, CloudWatch and IAM
  • REST APIs, event-driven integration and webhooks
  • NICE WFM / NICE IEX integration
  • Contact Lens, voice analytics and ...