Job Description
Role: Salesforce Support Analyst
Location: Pune/ Bangalore
What you will do?
As a (Tier 2) you will handle incidents and changes daily, providing essential support for our CRM systems. By leveraging your expertise in both Salesforce support and development, you will contribute to the continuous improvement of our service delivery, driving innovation and efficiency across the organization.
Provide day-to-day support for our Salesforce CRM system by troubleshooting and resolving incidents in line with SLAs. Work on enhancements to optimize functionality and user experience. Manage and update tickets in ServiceNow, ensuring accurate documentation and timely resolution. Collaborate with development teams to support deployments and participate in Agile projects. Assist in testing new features and validating fixes before release Contribute to knowledge base articles and documentation for recurring is...