Job Description
Job Title: Salesforce Support EngineerLocation: Remote, Mexico
Overview
We are seeking a hands-on Salesforce Support Engineer with strong production support experience to join our ITES support team. The ideal candidate will have extensive experience in Salesforce administration, development, and support, with a proven ability to manage SLA-driven environments and on-call responsibilities.
Key Details
Experience:8–9+ years in IT, including 4+ years of Salesforce experience and 3+ years in support projects
Grade:G6 or higher (or upper range of G5)
Employment Type:Full-time
Shift Timing:8 AM – 4 PM CST / 9 AM – 5 PM CST / 10 AM – 6 PM CST (flexible)
On-call:Required as per project needs
Key Responsibilities
Own and manageL2/L3 Salesforce incidentsand service requests while meeting SLA targets
Performtriage, issue reproduction, root cause analysis (RCA) , and implement fixes or workarounds
Debug and troubleshootApex, Triggers, Flows, Visualforce, LWC/Aur...
Overview
We are seeking a hands-on Salesforce Support Engineer with strong production support experience to join our ITES support team. The ideal candidate will have extensive experience in Salesforce administration, development, and support, with a proven ability to manage SLA-driven environments and on-call responsibilities.
Key Details
Experience:8–9+ years in IT, including 4+ years of Salesforce experience and 3+ years in support projects
Grade:G6 or higher (or upper range of G5)
Employment Type:Full-time
Shift Timing:8 AM – 4 PM CST / 9 AM – 5 PM CST / 10 AM – 6 PM CST (flexible)
On-call:Required as per project needs
Key Responsibilities
Own and manageL2/L3 Salesforce incidentsand service requests while meeting SLA targets
Performtriage, issue reproduction, root cause analysis (RCA) , and implement fixes or workarounds
Debug and troubleshootApex, Triggers, Flows, Visualforce, LWC/Aur...