💼 Full-Time Position

Salesforce Service Cloud

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TechDigital Corporation
📍 Alameda, California, United States
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Location
Alameda, California, United States
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Posted
May 16, 2026
⏰
Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Salesforce Service Cloud Business Analyst

  • A Salesforce Service Cloud Business Analyst analyzes business needs, gathers requirements, and translates them into functional Salesforce solutions, focusing on case management, omni-channel routing, and knowledge bases, working with stakeholders and developers to configure the platform, create user stories, support UAT, and drive continuous improvement for enhanced customer service.

  • Key tasks include leading discovery workshops, designing process flows, supporting integrations (like Amazon Connect), writing acceptance criteria, and ensuring solutions meet business goals.


Key Responsibilities


  • Requirements Gathering: Lead workshops, interviews, and discovery sessions with stakeholders (agents, managers, IT) to understand customer service challenges and needs.

  • Solution Design: Translate business needs into detailed functional spec...