💼 Full-Time Position

Salesforce Service Cloud BA for Omni-Channel Care

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Accenture Southeast Asia
📍 kuala lumpur, kuala lumpur, Malaysia
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Location
kuala lumpur, Malaysia
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Posted
June 21, 2026
⏰
Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

A leading consulting firm is seeking a Business Analyst in Kuala Lumpur to support a multi-market consumer care platform based on Salesforce Service Cloud. Key responsibilities include requirements analysis, documentation, and collaboration with technical teams. The ideal candidate should have 3-6 years of experience in Salesforce projects and strong stakeholder management skills. This role offers an opportunity to improve processes and contribute to a premium consumer care experience across multiple APAC markets.
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