Job Description
Hiring: Senior Salesforce Service Cloud Techno-Functional Consultant Location: Remote Employment Type: Contract Experience Required: 7 Years Domain: Medical Devices / Healthcare Technology We are seeking an experienced Senior Salesforce Service Cloud Techno-Functional Consultant to join a managed services engagement supporting a global leader in neuro and sensory medical devices. This role will be responsible for optimizing customer support operations within Salesforce Service Cloud and Field Service while ensuring seamless integrations with Oracle ERP and other enterprise platforms. The ideal candidate will possess strong expertise in Salesforce Service Cloud, Field Service Lightning (FSL), Knowledge Management, Case Management, Mobile Applications, and Oracle ERP integrations within regulated healthcare or MedTech environments. Key Responsibilities Salesforce Service Cloud & Case Management • Own and manage the end-to-end Salesforce Case Management lifecycle • Configure and supp...