Job Description
Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for Salesforce Service Lead.
Main responsibilities:
- Provide support in Pre-sales tasks for assigned accounts: Solution design, estimation, planning, and assumptions.
- Share with the service team the client's vision, goals, and expectations.
- When there's a dedicated team, allocate and supervise their tasks, managing assignments, vacations, and absences during the service.
- Manage service progress to ensure deadlines, scope, and budget are met.
- Facilitate change requests to ensure all parties are informed about schedule and budget impacts.
- Provide visibility of service progress to the client and the Client Lead. Lead follow-up meetings.
- Alert opera...