Job Description
🚀 About the Role
We are looking for a Senior Salesforce Support Engineer to join a high-impact, enterprise-level CRM Platform team within a global, highly regulated industry, with strong Salesforce experience and a proven track record leading support operations in complex enterprise environments.
This person will be responsible not only for managing and resolving incidents, but also for optimizing support processes, improving operational metrics (SLAs, resolution times, user satisfaction), driving automation and self-service initiatives, and helping evolve a modern, AI-driven support organization.
Key Requirements
✔ Strong experience in the role (+5 years) within highly regulated international corporations
✔ Strong analytical and problem-solving skills, with a customer-oriented mindset and the ability to collaborate...